1. Personal Information

Definition
“Personal information” refers to information or opinions about an identified individual or an individual who is reasonably identifiable. This may include your:

• Name, residential address, email address, and telephone number.

• Information relevant to specific interactions, such as property details if you are a prospective or confirmed purchaser, your identification documents, or contract and financing details.

• Information relevant to suppliers, contractors, consultants, and feedback.

Sensitive Information
Sensitive information is a subset of personal information, which includes details like racial or ethnic origin, political beliefs, religious affiliations, and health information. We collect sensitive information only when necessary for our functions and with your consent, or as legally required.

2. Collection and Use of Personal Information

Purpose of Collection
We collect, use, hold, and disclose personal information for purposes including:

• Providing requested products, goods, and services

• Facilitating property transactions and post-settlement property management

• Conducting research and statistical analysis to improve customer service

• Contacting you for business purposes, marketing, recruitment, and event management

• Meeting legal obligations, including responding to lawful requests from government or law enforcement agencies

• Resolving disputes with clients or suppliers

We do not sell, rent, or lease your personal information to third parties.

Method of Collection
We collect information directly from you or through various methods, such as:

• In person, through phone calls, emails, or written correspondence

• Our website (e.g., via inquiry forms or cookies)

• Social media pages and online surveys

• Third parties, including real estate agents, professional representatives, credit reporting agencies, and government bodies

Unsolicited Information
If we receive unsolicited information we could not lawfully collect, we will destroy or de-identify it if lawful and reasonable.

Direct Marketing
With your consent, or as otherwise permitted by law, we may use your information for direct marketing. You may opt out at any time by contacting us or using the "unsubscribe" feature in our emails.

3. Disclosure of Personal Information

We disclose personal information for:

• Primary purposes as described in this policy

• Related legal obligations and compliance with laws

• Other purposes where you have provided consent

We may also share your information with:

• Related companies and affiliated entities

• Government or regulatory bodies, where required by law

• Financial institutions, mortgage brokers, or financial planners

• Authorized agents or representatives, and real estate agents

• Contractors, suppliers, data storage providers, IT service providers, marketing agencies, research organizations, and business advisors

We take reasonable steps to ensure these parties are bound by confidentiality and privacy obligations regarding your personal information.

Overseas Disclosure
If we disclose your personal information overseas, we will comply with the Privacy Act’s requirements for cross-border disclosures. We will inform you when such disclosures occur.

Government-Related Identifiers
We will not use government identifiers, such as passport numbers or driver’s license numbers, for identification purposes unless required by Australian law.